Computer Repair & Maintenance Service
Terms & Conditions
CONTENTS
1. No Fix-No Fee Policy
2. Rates
3. System Format and (Re)Installation of Windows OS
4. PC Health Check
5. Free home delivery and set up
6. Payment
7. Cancellation
8. Title
9. Returns
10. Warranty
11. Limits of liability
12. Force Majeure
13. Privacy Policy
14. Disclaimer
1. No Fix-No Fee Policy
Our No Fix-No Fee policy means that if we do not possess the necessary technical knowledge or ability to resolve the problem or complete the repair, then no charge is made.
If the problem is diagnosed and we are able to resolve the problem/complete the repair, but prevented from doing so because:
- the customer declines to have the required work carried out,
- the customer is not in possession of the necessary software or product key required for the work to be carried out,
- the customer decides not to proceed with a replacement of a component,
then the customer will be charged for the time spent up to that point.
The Home Call PC Health Check and Virus & Spyware Removal (due to the nature of Virus infections) is not covered in the No Fix-No Fee Policy.
2. Rates
Please see our rates page for charges and for any other offers.
The Home Call PC Health Check is charged at a fixed fee.
For call outs there's a minimum charge of 1 hour.
Additional time after the first hour will be charged in minimum 30 minutes sessions.
Please see our No Fix – No Charge policy above.
If we resolve the problem in less time, we will, at the customer's discretion, carry out PC maintenance and training to show you how to take regular care of your computer.
Any requested components or software supplied by us may be charged in addition to labour.
The prices of any requested components or software will be quoted by us prior to ordering.
3. System Format and (Re)Installation of Windows OS
Requires a valid Microsoft Windows Operating System licence number. Includes installation of Windows updates and drivers. Installation of additional software subject to extra charge. Customer should make a back up of important files.
Please note that due to the length of time it takes to carry out all the procedures, PC Health Checks are undertaken in our workshop, not carried out at your home.
We cannot carry out a PC Health Check if your computer refuses to boot up or exhibits other fatal errors, a repair procedure would have to be done instead.
Only PCs with the following Operating Systems: Windows 8, 8.1, 10 & 11.
5. Free home delivery and set up
Ogwen PC Technical Services provide a free home delivery and set up on all our custom built PC Systems and applies to areas within a 10 mile radius of Bethesda.
Areas outside this radius is subject to a supplemental charge.
Payment is due on completion of work unless otherwise agreed by Ogwen PC Technical Services.
Acceptance of cancellation of an order shall be at the discretion of Ogwen PC Technical Services and any such acceptance may be subject to payment by the buyer of a cancellation charge, representing Ogwen PC Technical Services administrative costs involved.
All goods remain the property of Ogwen PC Technical Services until such time as they have been paid for in full, as per all invoices issued by Ogwen PC Technical Services for those goods. Goods supplied may not be re-sold by the buyer until they have been paid for in full, unless the new purchaser is made aware that the title remains with Ogwen PC Technical Services until we have been paid in full.
Goods are not supplied on a trial basis except by exceptional agreement. All products being returned must be in a re-saleable condition in the original packaging together with all software and manuals. All software items supplied are subject to manufactures licensing agreements and the seal on the software's media packaging must not be broken if the conditions of the license are not acceptable.
Ogwen PC Technical Services will repair or replace, at its discretion, faulty equipment. It will be the customer's liability to pay carriage charges for returning the goods to Ogwen PC Technical Services premises or charges to cover the cost of engineers attending the customer's site to remove equipment.
In cases where the equipment manufacturer offers on-site warranty, Ogwen PC Technical Services will not be held responsible for the failure of the manufacture or its agents to carry out the necessary repairs. Ogwen PC Technical Services accept liability for defective goods only to the extent that Ogwen PC Technical Services is entitled to make a claim under the manufacture(s) or publisher(s) warranties and obtain from the manufacture(s) or publisher(s) a refund, credit, repair or replacement in respect of the defective goods. Damage caused to any goods returned which is due to poor packaging is the responsibility of the buyer.
All our hardware installations and upgrades come with a 30-day warranty on the work carried out. If the work is deemed to be unsatisfactory and the fault lies with Ogwen PC Technical Services, we will undertake to correct the problem, at no additional charge.
Ogwen PC Technical Services will not be liable for any claims, penalties, loss, injuries, damages or expenses arising from the service or the use or the inability to use the system or from any unauthorised access or alteration to the IT system [by a third party].
Customers should perform a system backup before a visit by an engineer. Ogwen PC Technical Services are not liable for any data lost. We will try our best to ensure all data are backed up for the customer as required as an extra service. However, this is mainly up to the customer to carry out a regular backup of all data to prevent any data loss. Ogwen PC Technical Services will not specifically be responsible for any crashes, losses, claims, penalties, damages, or expenses from the installing of additional programs by the customer or a third party after the visit.
Ogwen PC Technical Services shall not be liable for any delay in or failure to perform any of its obligations hereunder if delay or failure is due to causes outside the reasonable control of Ogwen PC Technical Services.
Ogwen PC Technical Services is committed to protecting your privacy. We will only use the information we collect about you in a lawful manner (in accordance with the data protection act 1998). We do not sell, rent or trade any of your personal details to any third party. We only collect information about you for the following reasons:
- In order for us to provide a call out service for PC repair, maintenance and upgrading purposes.
- To provide updates on the services requested, such as repair progression.
- To help process your orders and deliver your goods.
The type of information we will collect about you include:
- Your name
- Your address
- Telephone number
- Valid email address
We will never collect information about you without your explicit consent.
The information we hold will be accurate and up to date and can be checked by emailing us at
14. Disclaimer
ANY ADVISE OR COMMUNICATION GIVEN BY OGWEN PC SERVICES IS PROVIDED BY OGWEN PC TECHNICAL SERVICES ON AN "AS-IS" BASIS. OGWEN PC SERVICES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ADVICE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ANY COMMUNICATION, INCLUDING BUT NOT LIMITED TO EMAIL, TELEPHONE, VERBAL, OR OTHERWISE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, OGWEN PC SERVICES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OGWEN PC TECHNICAL SERVICES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING AS THE RESULT OF COMMUNICATION BETWEEN OGWEN PC TECHNICAL SERVICES AND IT'S CLIENT, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.